FAQ
Do you take residents with incontinence?
Yes, we are sensitive to our residents’ continence, providing support in a dignified and respectful manner. Residents are supported with continence aids such as pads, catheters and stomas.
Do you help residents with their personal care?
Yes, we support all our residents with all aspects of personal care, such as bathing, showering, washing, dressing, hair care, etc. We create an individual care plan for each residents daily care needs. The care plan is reviewed with the resident on a four weekly basis to ensure we continue to meet their requirements and expectations.
Can you help residents with limited mobility?
Yes, many of our residents have difficulty with their mobility and use Zimmer frames and mobility aids such as chair raisers, bed posts, perching stools, raised toilet frames, etc.
Can you help residents with limited eyesight or hearing?
Yes, many of our residents have reduced vision, and most wear glasses. We are used to caring for residents who are blind and those who have partial sight. Additionally, many of our residents have hearing difficulties and wear hearing aids. Again we are used to caring for residents who are deaf and those who have reduced hearing.
What are your visiting times?
No set times, but we protect meal times for dignity purposes and ask that visitors not stay after 8pm. We advise any visitors to check visiting times with the home as they can vary due to COVID-19.
Can a resident eat their meals in their bedroom?
Yes, if they would like to, we will serve all their meals in their bedroom. Breakfast is served to all our residents in their bedrooms; we ensure this is a leisurely way to start each day. Our residents are encouraged to eat lunch and supper in the dining room with the other residents, and enjoy this sociable and stimulating environment.
Can a resident make and take telephone calls?
Yes. Residents are able to use their own mobile or if they do not have a their own mobile, staff can assist to make contact with their friends and family to make phone and video calls.
What happens with laundry?
All laundry is managed on site by the care staff. Our residents clothing is named with name buttons, and each resident has a named laundry bag for their own use. They may request the frequency of their laundry service to suit them. Most garments are laundered and returned on the same day. The laundry costs are included in our weekly care fees. Dry cleaning is arranged outside the home, at an additional cost. Arrangements to take and collect dry cleaning will be made on behalf of the resident.
Do you cater for special diets?
Yes, we do. We are happy to accommodate dietary needs and requirements. Your special requirements such as food allergies and intolerances will be discussed prior to your arrival.
What happens if a resident wants to continue adminstering their own medication?
Provided your relative is able to manage their own medication, we will provide them with a lockable drawer in their room, for them to safely store their medicines. We will assist them with reordering their medication supply on a four weekly basis.
What happens if a resident does not want the responsibility of looking after and re-ordering their prescribed medication?
We can help them with the worry of managing their prescribed medication and this is a very common reason for people moving into our care home. Glaslyn Court uses a safe medication system that has been specially designed for care homes, called the Monitored Dosage System, from the local pharmacy.